Frequently Asked Questions
Everything you need to know about your gear and your order.
How long does shipping take for high-performance gear?
We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for athletes who need their equipment sooner.
What is Boutique Adrenaline's return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, certain technical climbing and safety equipment cannot be returned once opened.
How do I know which size is right for me?
Each product page features a detailed 'Size Guide' specific to that brand. If you are between sizes, we generally recommend sizing up for compression gear and sizing down for technical outer shells.
Do you offer a warranty on professional sports equipment?
Yes, all our products come with a minimum 1-year manufacturer warranty against defects. Boutique Adrenaline also provides an additional 6-month satisfaction guarantee on premium footwear.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal so you can follow your gear every step of the way.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.